Technical support is a specialised role that warrants the attention of a dedicated team. Today’s 24-hour world means 24-hour support. How can an MSP support you?

The advantages of partnering with a Managed Service Provider (MSP) are vast. Not only does an MSP manage your IT infrastructure, but they also provide unlimited support and protection for your hybrid workforce, giving time poor CFOs peace of mind that all best practices are in place.

CFOs can take back time in their busy schedule instead of endlessly troubleshooting software, hardware, and tech issues.

Despite the benefits, many CFOs are not ready to progress with their IT and remain wary of working with third-party providers. However, the question remains, how can an MSP support you?

Multiple experts for one price

Technology can be an all-consuming juggling act for just one person. The tech landscape is broad with new technologies constantly emerging. When a problem arises, the team at an MSP have previous experience in solving the same issue. One in-house generalist may find it difficult to cover all requirements, regardless of how much experience they have.

There is no need to pay for any IT training when you partner with an MSP. It’s their responsibility to train their employees in the latest programs and software. Remaining relevant in business means keeping up to date with the latest software and hardware offerings. By the time a business invests and trains its full-time staff, the technology may no longer be relevant. MSPs must be proficient in multiple tech languages to remain competitive. Therefore, they are constantly training and retraining their staff, so you won’t have to.

Make significant savings

The cost involved with providing in-house IT support can create further strain on already tight budgets. An MSP can tailor a package, so you only pay for the services you need, ensuring monthly IT costs are more predictable and manageable. For instance, when a business uses a hosted server, they pay a predetermined amount every month. This amount also includes any back-ups and updates that are required for the upkeep of the server. There are no maintenance costs or equipment expenses, only the fixed price agreed upon.

MSPs have more effective bulk purchasing and leasing arrangements for all hardware and software. They also have better control over licenses because they have established relationships with vendors and are more agile when it comes to negotiating prices.

An MSP is process driven with their own internal structures and procedures to adhere to. Their performance can be easily measured through monthly reporting delivered by a dedicated Account Manager to meet KPIs. If required an MSP can provide Project Managers, Tech Leads and Systems Engineers to assist on projects. All a CFO needs to do is follow the numbers.

Safeguard your business

Remote working and cloud-based technology were virtually unheard of 10 years ago but are now crucial to the success of all businesses. The global pandemic has meant the need for safe and secure technology solutions are more important than ever. With the new hybrid working environment comes increased cyber threats.

In the last financial year, the Australian Cyber Security Centre (ACSC) reported that Australian businesses lost $33 billion to cyber crime. Aside from the cost considerations and downtime to your operations, failing to protect your business from cyber attack can damage your reputation amongst your client base and may lead to far-reaching implications, including penalties.

Partnering with an MSP provides you with a secure IT infrastructure adding multiple layers to your security set-up, mitigating the risk to your network from malicious actors. The responsibility of keeping the perimeter safe is off your shoulders with 24/7 protection of your valuable data.

Future-focused growth

Businesses that keep their IT in-house can have much higher research, development, and implementation time – all of which increases costs that are ultimately passed onto their clients. An MSP comes pre-prepared, absorbing these costs without increasing your monthly spend.

Matching the in-house support services that larger companies maintain can be difficult for some smaller businesses. MSPs can scale up your operations by providing access to similar technology and expertise that larger companies already enjoy. Your team can then focus on delivering projects, while CFOs can use these technology solutions to build a pathway for the business. An MSP that already has clients in the space will understand your pain points and know what technology solutions to apply to ensure scalable growth. Look for examples of their work, demonstrating they understand your industry.

Think of an MSP as an extension of your own business. They are your technology brains trust, a hive of experts with years of experience and training to help you grow, hand in hand with your IT solutions.

Engaging an MSP to do what they do best, allows you to focus on what you do best. Chat to us today about how we can help take the IT burden off your shoulders.