24x7 Managed Service Desk
While Systima concentrates on IT strategy and project delivery, we understand the importance of managing what we build and take responsibility to support all the solutions we offer. Therefore, we back you up with a 24x7 fully structured service desk across Melbourne, Sydney and Sri Lanka with set escalation points between our technicians and senior specialists.
We pride ourselves on being approachable and easy to understand, supporting your business with efficient response times, access to up-to-date service agreements and expert advice. Our NOC team manage all your security operations and we continue ongoing quality control on the services we have delivered with minimal impact to your day-to-day operations.